Press Release

Gillibrand, Colleagues Call On Biden Administration To Strengthen Public Service Loan Forgiveness Program And Deliver Essential Student Loan Relief For Public Servants

May 7, 2021

U.S. Senator Kirsten Gillibrand, alongside U.S. Senator Tim Kaine (D-VA) and Congressman John Sarbanes (D-MD), led more than 50 Senate and House colleagues in a call on the Biden administration to strengthen the nation’s Public Service Loan Forgiveness (PSLF) program to support frontline public service workers as the economy recovers from the coronavirus pandemic. While the program was created to alleviate student loan debt for individuals who commit to working in public service for 10 years, the program has been plagued by administrative errors and eligibility “donut holes” that have prevented many Americans from receiving benefits they have earned. In a letter to Department of Education Secretary Miguel Cardona, Gillibrand and her colleagues urged the administration to immediately address program restrictions, barriers and “donut holes” that have excluded first responders, teachers, public health workers, nurses and other essential public servants from vital debt relief. 

“Many public service employees — including nurses and first responders — have been working on the frontlines as we combat this pandemic. Unfortunately, there is no guarantee that student loans won’t hang over their heads for the rest of their lives, despite the promise of forgiveness made in the Public Service Loan Forgiveness Program. Congress has a duty to fix this deeply flawed program and stand up for our current and future public sector workers, who are disproportionately people of color, and who have been working on the front lines to keep our communities safe during this crisis,” said Senator Gillibrand. “I’m urging this administration to fix this program so that it provides relief for those who have given so much back to their communities.”

The Public Service Loan Forgiveness Program was established in 2007 to help more students choose careers in public service. The program provides loan forgiveness to eligible Direct Loan borrowers after 10 years of working full-time for federal, state, local, or tribal governments, and certain nonprofit organizations. However, due to mismanagement at the U.S. Department of Education, only about 1% of eligible public servants who have applied for loan forgiveness have received it.  

Senator Gillibrand has repeatedly called for fixes to the PSLF program to ensure teachers, nurses, first responders, and other essential public service professionals who have worked throughout the pandemic can access debt relief. She leads the What You Can Do for Your Country Act which would expand PSLF eligibility so that every type of federal loan and repayment plan is now included in the program, and ensures that public servants can count on repayment when they apply for loan forgiveness. 

Full text of the letter can be found below. 

The Honorable Miguel Cardona

Secretary of Education

United States Department of Education 

400 Maryland Avenue SW

Washington, D.C. 20202 

Dear Secretary Cardona: 

We write to urge the U.S. Department of Education (“Department”) to take immediate action to ensure that our public servants — many of whom are serving on the front lines of responding to the COVID-19 pandemic — are able to access the loan forgiveness they have earned by fixing the Public Service Loan Forgiveness (PSLF) program using the administrative flexibilities provided to you by Congress during periods of a national emergency.

Congress created the PSLF program in 2007 to provide student loan relief for those who are pursuing careers in public service, providing a benefit for the employees who devote their careers to helping their communities. Compensating our first responders, teachers, public health workers, nurses and other essential public servants by forgiving the remainder of their student debt after ten years of service ensures that those who wish to pursue these noble careers have a light at the end of the tunnel. 

Unfortunately, previous implementation failures by the Department, complex program rules and widespread malfeasance by the student loan industry have precluded many from accessing this important benefit. After the first round of forgiveness initially became available to PSLF borrowers more than three years ago, approval rates for the program have remained below 2.5%. The program has been beset by numerous “donut holes” that disqualify certain types of loans, repayment plans and the payments themselves, leading to extraordinary confusion and distrust of the PSLF program and, by extension, the federal government. 

We appreciate recent steps the Department has taken to improve the PSLF program, including streamlining the application process, posting more information online and revisiting rules around the calculation of lump sum and advance payments. However, more must be done.

Especially now, as our nation works to combat COVID-19 and build back better from this pandemic, the federal government must fulfill its promise to our public service workers who placed themselves in harm’s way to serve their community during this unprecedented time. The Department has an opportunity to uphold the promise to our public servants by taking administrative action to provide them with relief. 

Accordingly, we ask that the Department invoke the Higher Education Relief Opportunities for Students (HEROES) Act of 2003, which provides authority to “waive or modify any statutory or regulatory provision applicable to the student financial assistance programs under title IV” during a period of national emergency. We urge you to take action to waive or modify counterproductive restrictions, barriers and donut holes in PSLF, including to:

  1. Expand the definition of “eligible loan” to provide relief for borrowers with any type of federal student loan and prior payments on consolidation loans: Congress gave all borrowers with federal student loans of any type, including Federal Family Education Loans (FFEL), the right to convert their loans to Direct Loans and qualify for PSLF. However, loan borrowers have long struggled to take this preliminary step at the start of their careers — missing the opportunity to timely consolidate and instead being forced to restart the clock on their loans. To remedy this, the Department can expand the definition of an “eligible loan” under PSLF to include all federal student loans, including loans issued under part B, D or E of the Higher Education Act or under the Public Health Service Act. Further, the Department should deem payments made on component loans prior to any consolidation as qualifying for PSLF. 
  2. Expand the definition of a qualifying payment plan for all borrowers: At least 1.4 million borrowers are unknowingly enrolled in ineligible repayment plans after previously taking steps to get on track for PSLF. These problems are widespread. Borrowers have been deceived by student loan companies, provided incorrect information or enrolled by default in plans excluded from PSLF eligibility or that would otherwise limit their potential forgiveness. In 2018, Congress created the Temporary Expanded Public Service Loan Forgiveness Program (TEPSLF) as a limited fix for borrowers in the wrong repayment plan, including “graduated” and “extended” repayment plans, but unfortunately, this program has also been subject to unnecessary application barriers and very low approval rates. To remedy these issues, the Department should make all repayment plans eligible for PSLF.
  3. Waive the restriction that a borrower be employed in public service at the time of forgiveness: Due to program errors, many federal student loan borrowers have unfortunately given up hope on PSLF. Some borrowers who have remained employed in public service are also not actively submitting paperwork because they are not eligible due to the aforementioned donut holes or believe themselves to be ineligible. Additionally, many public-sector jobs have been lost due to the pandemic, with millions still finding themselves still out of work as the economy recovers. Since the flexibilities we are requesting will expand the calculation of qualifying payments, borrowers who completed their 10 years of service while repaying their student loans should be newly eligible for forgiveness, regardless of whether they are currently employed in public service at the time of the forgiveness.
  4. Establish data-sharing agreements to automatically qualify borrowers for PSLF using administrative data: While the current PSLF employment certification and application process requires borrowers to proactively submit information about their employer for the Department to determine potential eligibility, there are millions of employees for whom the Department could easily determine qualification for PSLF. The Department should establish secure data-sharing agreements with the Department of Defense and Office of Personnel Management to automatically identify public service workers who have outstanding federally held student debt. Furthermore, the Department should consider establishing similar data-sharing agreements with state governments that have employment records. For any borrower with a positive match to these databases, the Department should automatically calculate the number of qualifying payments in accordance with the above flexibilities.

After the Department has implemented the above flexibilities, borrowers should receive direct communications about these changes. For borrowers who have already expressed an interest in PSLF, the Department has existing capabilities to determine the number of eligible payments, regardless of whether employment certification has been provided. Qualifying payment counts should be updated in accordance with the new eligibility, similar to the Department’s recent implementation of lump sum and advance payment recalculations. A borrower whose newly calculated payments equal 120, or 10 years of service, should have their loans automatically canceled without any further paperwork. Borrowers who would newly be within reach of forgiveness but who need only certify their employment should receive extensive outreach from the Department to ensure they are aware of the new rules. 

While these steps will help to address issues for past implementation failures, we also urge the Department to take proactive steps to simplify the process, provide more transparency and bolster oversight of the program and loan servicers to ensure that the PSLF program is implemented in accordance with congressional intent. 

We stand ready to work with you on this important issue. Now is the time to fix PSLF and finally allow the program to benefit the millions of dedicated teachers, nurses, first responders, service members and other public servants who have depended on this relief.