Press Release

Schumer, Gillibrand Urge Postmaster General To Reverse Harmful Operational Changes To U.S. Postal Service That Have Resulted In Delays Of Medications To New Yorkers

Sep 18, 2020

Following alarming reports that delivery time for critical prescription medications have increased, U.S. Senators Charles E. Schumer and Kirsten Gillibrand sent a letter to Postmaster General Louis DeJoy calling for the immediate reversal of harmful operational changes. During the pandemic, even more New Yorkers, especially seniors, are relying on the U.S. Postal Service (USPS) for their prescription medications. However, increased demand, coupled with changes made by DeJoy, have slowed operations and caused delivery times to increase, according to a report in The Washington Post. Schumer and Gillibrand have repeatedly urgedDeJoy to reverse operational changes to the U.S. Postal Service, which have severely limited the agency’s ability to deliver mail in a timely manner. 

Postmaster DeJoy’s backwards policies and blatant undermining of the Post Office isn’t just playing politics, it’s playing with New Yorkers’ health and medications in the midst of a pandemic,” said Senator Schumer. “It is unfathomable that during this pandemic, Mr. DeJoy is creating yet another crisis by refusing to reverse the operational changes that have resulted in days, and in some cases even weeks, of missed doses, threatening the health and potentially the lives of vulnerable New Yorkers. This cannot continue. Mr. DeJoy must immediately fix the changes that impacted the timely delivery of medications.” 

“It is unacceptable that Postmaster General DeJoy refuses to reverse changes that have interfered with the delivery of vital medications to seniors and families across New York State. Seniors and those with preexisting medical conditions are especially vulnerable to this pandemic, and it is dangerous to prevent them from receiving their medications safely by mail,” said Senator Gillibrand. “Congress must act to protect the integrity of USPS. These disruptions have placed a great burden on those at greatest risk of the pandemic and I demand DeJoy reverse course on his disastrous operational changes.” 

Numerous reports have indicated that seniors are experiencing delays in receiving medications through the mail. Some have been left without life-sustaining medication while others have been forced to obtain emergency prescriptions from their doctors and pay out-of-pocket for medication because their insurance covered prescriptions never arrived. Schumer and Gillibrand joined Senate Democrats in calling for DeJoy to immediately reverse all operational and organizational changes that have resulted in life-threatening delays of critical medications and adhere to the Postal Service’s mission of “prompt, reliable, and efficient services to patrons in all areas.”  

Full text of the letter can be found here and below. 


Dear Mr. DeJoy: 

In your three months as U.S. Postmaster General, you have made detrimental operational and structural changes to the U.S. Postal Service. After facing criticism from members of Congress, states, and the public as well as lawsuits from multiple state attorneys general you announced the reversal of some—but not all—of these policies.  Damage from your decisions has already been done as Americans continue to experience potentially life-threatening delays in the delivery of prescription medications. These delays will continue to disproportionately harm the same individuals who are most at risk during the COVID-19 crisis, including seniors, people with chronic conditions, and people with disabilities.

While we hope that your recent policy reversals will curtail some of the harmful effects and delays we have seen, we continue to have grave concerns regarding widespread delays in the delivery of critical medications that millions of Americans rely upon every day. In the midst of the COVID-19 pandemic, it is now more important than ever for Americans to have safe and timely access to their medications from their homes. For years, Americans have entrusted the Postal Service to deliver essential goods—yet during this public health crisis, a number of Americans continue to await needed medications that are lost or delayed in the mail.

The Postal Service is an essential public institution that must uphold its duty to serve every community. Your recently implemented changes pose an unacceptable threat and continue to have a devastating effect on communities that rely on consistent access to medication through the mail. We have received numerous reports from seniors about delays in receiving their prescriptions through the mail, leaving some without life-sustaining medication for days. Others have been forced to obtain emergency prescriptions from their doctors and pay out-of-pocket for medication because their original prescriptions covered by insurance never arrived. 

The National Association of Letter Carriers reported that the Postal Service delivers 1.2 billion prescription drug shipments each year – amounting to four million shipments every day, six days a week.  The Department of Veterans Affairs (VA) Mail Order Pharmacy provides prescriptions to approximately 80 percent of all veterans via mail, processing 470,000 prescriptions daily.  Despite these figures, “prescription medication can only be as effective as a patient’s ability to access it.”

The Postal Service’s role in delivering medications to Americans has only grown during the COVID-19 crisis. When COVID-19 stay-at-home orders began in March, mail-order prescriptions reportedly increased by 21 percent from the year prior.  What was previously a routine visit to the pharmacy now places millions of Americans at an increased risk of exposure to COVID-19. The Centers for Disease Control and Prevention advises Americans to “limit in-person visits to the pharmacy” and, if possible, to use drive-thru windows, mail-order, or other delivery services to pick up medications.   As Postal Service delays cause Americans to worry when, if at all, they will receive their next supply of medication in the mail, patients across the country may be forced to seek their prescriptions in person at a pharmacy—increasing their risk of exposure to COVID-19 at a time when staying home is vital to their health and well-being.

We call on you to immediately reverse all operational and organizational changes that have resulted in life-threatening delays of critical medications to Americans. As you noted, “it is imperative for the Postal Service to operate efficiently and effectively, while continuing to provide service that meets the needs of [its] customers.”  Right now, the Postal Service is failing to meet the needs of many Americans and adhere to its mission of “prompt, reliable, and efficient services to patrons in all areas.”  As we continue to fight this pandemic, the Postal Service is integral to keeping millions of Americans safe, especially seniors, people with chronic conditions, and people with disabilities. 

To that end, please provide the following information by September XX, 2020:

1.      What considerations did you give to mail-order medications before implementing the recent operational and structural changes throughout the Postal Service? 

2.      What, if any, actions did you take to prevent potential delays in the delivery of mail-order medications? If you made no specific adjustments or considerations, please explain why. 

3.      What steps, if any, does the Postal Service intend to take to address existing delays in the delivery of mail-ordered prescriptions that have occurred as a result of the operational and structural changes you implemented?

4.      Please identify the operational and structural changes implemented during your tenure that you plan to reverse.

a.      Please explain how you decided which changes to reverse, as well as your rationale for each reversal.

b.      Do you plan to re-implement any of these changes after the November 2020 election? If so, what safeguards will you put in place to avoid significant mail delays and keep Americans safe?

5.      Please identify the operational and structural changes implemented during your tenure that you chose not to reverse.

a.      Please explain your justification for each decision.

b.      Please explain the consequences these changes could have for the ability of Americans to receive their medications in a timely and consistent manner through the mail, and whether the Postal Service has adopted safeguards to address these issues. 

Thank you for your attention to this important matter.